More Support Topics
Help with downloads
- How to download and install brushes to your iPad
- How to re-download your products.
- I lost my download link.
- My download link has expired or access has been removed.
- I'm having trouble downloading brush files to my iPad
- Download Manager button missing in Safari for iPad
Adobe Photoshop Help
- How to install Photoshop Brushes (Desktop).
- How to install brushes in Photoshop for iPad
- How to install Photoshop Patterns.
- How to install Photoshop Actions
- How to install Photoshop brushes in Adobe Fresco for iPad?
- Are your products compatible with Photoshop for iPad?
- How to scale the texture of a brush in Adobe Photoshop.
- Actions panel is empty after installation.
- My texture brushes looks nothing like they are meant to. How can I fix this?
- My brushes have a weird dissolve blend.
- I updated Photoshop and now my product doesn’t work.
- Wacom pressure sensitivity not working in Photoshop.
Product Troubleshooting Guides
Adobe Illustrator Help
Illustrator Installation Guides
- Illustrator says file is not compatible or is an unknown format when installing brushes, swatches or graphic styles.
- I updated Illustrator and now my product doesn’t work.
- Managing File Size, Memory and Performance in Illustrator.
- Image trace preset is missing from the Hardwear Vector Distressing Kit
- Graphic Styles Library empty after installing Hardwear Vector Distressing Kit
- Why do Illustrator brush strokes appear bolder in PDF files?
Product Troubleshooting Guides
Procreate Installation & User Guides
- How To Install Procreate Brushes
- How to install Procreate brushes directly to your iPad without a desktop.
- How to Install Debaser for Procreate from a Windows PC.
- Tips for using and customizing your Procreate brushes.
- How To Import Procreate Color Palettes
- How to install Adobe .ase palettes in Procreate
- Can't import paper textures to Procreate, Clip Studio or Affinity.
- Debaser color library previews are greyed-out on iPad - how to fix.
- What to do if Procreate crashes when selecting a brush.
- How to scale the texture of a brush in Procreate
- Brush Texture Overlaps In Procreate
- Why don’t Photoshop and Procreate brushes work exactly the same?
General Product FAQ's
- Which apps do your products work with?
- What software versions do your products work with?
- Do your products work with Photoshop or Illustrator for iPad?
- Adobe CS6 to CC2018 Support Ends February 2020
- Will your products work with Adobe versions CS5 or older?
- Will your Procreate brushes work on my iPad, iPad air or iPad Mini?
Licensing & Usage
- Where can I find your user license?
- Can I install your products on more than one computer / device / system?
- Can I use my True Grit products in commercial projects or products for sale?
- Can I share my True Grit products with my co-workers, studio-mates or friends?
- I’ve changed computers, can I get a new download link and install my products again?
- Can I purchase a Commercial License for your free products?
- Write A Review & Win
- Saving your order history and download links with a customer account
- I can’t log in to my customer account.
- I didn't receive my free sample pack and discount code after signing up
- I emailed a support question. When will I hear back?
Checkout, Payments & Refunds
- I haven't received an email or download link after placing my order.
- Where can I download a pdf invoice or receipt for my tax records?
- I keep getting the error “Zip code does not match billing address”
- My payment keeps getting declined.
- My card was declined but the charge appears as “Pending” in my bank account.
- I was charged twice on my bank statement.