I can’t log in to my customer account.


The most common causes of account login errors are:

  1. You previously checked out as a guest without creating an account. 

  2. You are attempting to login with the wrong email address. 

To access your account or check if you have an account registered try the following:

Recover password

Use the Forgot Password link on the login page and enter any email addresses you may have used to place an order (eg your PayPal address). 

If you previously checked out as a guest and have not registered an account you will receive the error message "No account found with that email".


Register a new account:

Try registering a new account with the email address you previously made your purchases with. Our system will automatically identify any previous orders made with the same email address and add them to your new account. 



If you just need to re-download your product files you can do so using the link below.






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