I haven't received an email or download link after placing my order.


 

If you successfully placed an order but have not received an email, please check your junk folders or any alternative email addresses you may have used to check out.

If you paid using PayPal, your order confirmation will be sent to your PayPal email address, regardless of the email address you entered at the checkout.  


For all other order email issues see below...


 

Typo's, mis-spellings and auto-fill errors: 

If you think you may have misspelled your email address or are unable to login to access your email address, submit a support request below and we'll be happy to dig it up for you. 

 

Credit & Debit Card Orders:

Orders paid for by credit or debit card are sent to the email address you placed your order with.

 

PayPal Orders: 

If you paid with PayPal, your order email will be sent to the email address you use to login to your PayPal account even if you entered a different email address as your primary email on our checkout page. 

Apple Pay: 

If you paid with Apple Pay, your order email will be sent to the email address associated with your Apple ID, even if you entered a different email address as your primary email on our checkout page. 

 

 

 

 

 

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